Frequently Asked Questions

You can place an order by browsing our products, adding items to your cart, and proceeding to checkout. You'll need to create an account or sign in to complete your purchase.

We accept all major credit cards (Visa, MasterCard, American Express), debit cards, PayPal, and bank transfers. All payments are processed securely through encrypted connections.

You can modify or cancel your order within 2 hours of placing it. After this time, your order may have already been processed for shipping. Please contact us immediately if you need to make changes.

Currently, we require full payment at the time of purchase. However, we're exploring payment plan options for larger orders and will announce them when available.

Standard shipping typically takes 3-5 business days within the city and 5-7 business days for nationwide delivery. Express shipping (1-2 business days) is available for an additional fee.

Shipping costs vary based on your location and order size. Standard shipping starts at $5.99, and we offer free shipping on orders over $75. Express shipping rates are calculated at checkout.

Currently, we only ship within the country. We're working on expanding our international shipping options and will update our customers when this becomes available.

Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our website or the carrier's website. You can also check your order status in your account dashboard.

We carefully vet all our suppliers and conduct regular quality inspections. All products go through a quality check before shipping, and we stand behind every item we sell with our satisfaction guarantee.

Yes! We work directly with suppliers to ensure the freshest products possible. Perishable items are stored in temperature-controlled environments and shipped with appropriate packaging to maintain freshness.

We carry a wide selection of organic, gluten-free, and specialty dietary products. Use our search filters or browse our specialty categories to find products that meet your specific needs.

Absolutely! We're always looking to expand our product range based on customer demand. Contact us with your product requests, and we'll do our best to source them for you.

We offer a 30-day return policy for most products. Items must be in original condition and packaging. Perishable items and special orders may have different return terms. See our full returns policy for details.

To return an item, log into your account, go to your order history, and select 'Return Item.' Follow the instructions to print a return label and ship the item back to us. You can also contact customer service for assistance.

Refunds are processed within 3-5 business days after we receive your returned item. The refund will be credited to your original payment method. Bank processing times may vary.

Yes! If you'd like to exchange an item for a different size, color, or similar product, contact our customer service team. We'll help facilitate the exchange process for you.

While you can browse our products without an account, you'll need to create one to place orders. Having an account also allows you to track orders, save favorites, and access exclusive member benefits.

Click on the 'Forgot Password' link on the login page, enter your email address, and we'll send you instructions to reset your password. If you continue having trouble, contact our support team.

Log into your account and go to the 'Profile' or 'Account Settings' section. Here you can update your personal information, shipping addresses, payment methods, and communication preferences.

You can reach our customer support team through our contact form or by using the contact information available on our contact page. We're available Monday-Friday 9 AM-6 PM, Saturday 9 AM-4 PM.