Returns & Refunds
We want you to be completely satisfied with your purchase. Learn about our hassle-free return policy and refund process.
Our Return Policy
30-Day Return Window
Most items can be returned within 30 days of delivery for a full refund. Items must be in original condition with all packaging and tags intact.
Easy Return Process
Start your return online through your account or contact customer service. We'll provide a prepaid return label for most items.
Quick Refunds
Refunds are processed within 3-5 business days after we receive your returned item and issue to your original payment method.
Exchanges Available
Need a different size or color? We offer exchanges for the same or similar items when available.
How to Return an Item
Initiate Your Return
Log into your account and go to "Order History." Find the order containing the item you want to return and click "Return Item." Alternatively, you can contact our customer service team at 01620-170536 or fatihatradinggrocery@gmail.com.
Select Return Reason
Choose the reason for your return from our list of options. This helps us improve our products and services. Common reasons include wrong size, defective item, not as described, or simply changed your mind.
Print Return Label
We'll email you a prepaid return shipping label. Print the label and attach it to your package. For items over $100 or fragile items, we may provide special packaging instructions.
Package and Ship
Pack the item securely in its original packaging if possible. Include all accessories, manuals, and tags. Drop off the package at any authorized shipping location or schedule a pickup.
Receive Your Refund
Once we receive and inspect your return, we'll process your refund within 3-5 business days. You'll receive an email confirmation when the refund has been issued to your original payment method.
Return Eligibility
Items You Can Return
- • Unopened packaged goods in original condition
- • Clothing and accessories with tags attached
- • Electronics in original packaging with all accessories
- • Home goods and kitchenware (unused)
- • Books and media in original condition
- • Defective or damaged items (any condition)
- • Items received in error
Items You Cannot Return
- • Perishable food items and fresh produce
- • Personal care items that have been opened
- • Custom or personalized items
- • Items without original packaging or tags
- • Items damaged by normal wear and tear
- • Digital downloads or gift cards
- • Items purchased over 30 days ago
Refund Information
Refund Processing Times
Credit Cards
3-5 business days after processing
PayPal
2-3 business days after processing
Bank Transfer
5-7 business days after processing
Store Credit
Immediate after processing
Refund Methods
Refunds are typically issued to your original payment method. In some cases, we may offer store credit or alternative refund methods:
- • Original Payment Method: Standard for most returns
- • Store Credit: Available upon request, never expires
- • Exchange: For same or similar items when available
- • Partial Refunds: For damaged or missing components
Return Shipping
We provide prepaid return labels for most returns to make the process convenient for you:
- • Free Return Labels: For defective items, wrong items sent, or our error
- • Customer-Paid Returns: For change of mind returns (deducted from refund)
- • Return Shipping Cost: $6.99 for standard returns when applicable
- • Large Items: Special arrangement for oversized returns
Special Circumstances
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We'll arrange for a free return and expedited replacement or full refund. Please take photos of the damage to help us improve our packaging and handling.
Wrong Item Received
If you received the wrong item, we'll cover all return shipping costs and expedite the correct item to you. Please keep the incorrect item until we provide return instructions.
Exchanges
Want a different size, color, or similar item? Contact us about an exchange. We'll hold your preferred item while processing your return to ensure availability. Exchanges are subject to product availability and price matching.